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Frequently Asked Questions
Everything you need to know about buying from PokePursuit.
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Are your cards authentic?
Yes. Every card we sell is 100 percent authentic. Singles are in great condition unless the listing notes otherwise, and graded slabs come exactly as shown in the photos.
How fast do you ship?
We ship through USPS within one to two business days. Orders are hand packed and protected for safe transit.
Where do you ship?
We currently ship within the United States only. We do not offer international shipping yet.
Do you offer free shipping?
Yes, on qualifying orders. Free shipping applies to singles orders over 20 dollars, graded slabs over 50 dollars, and sealed product over 75 dollars.
Do you accept returns or refunds?
All sales are final. Like most trading card retailers, we do not accept returns or exchanges for pull rates on sealed product, disagreement with a grading company, or a change of mind. We do make things right in two cases, an item damaged in transit or the wrong item shipped. In either case, contact us within 48 hours of delivery with photos and we will take care of it. Full details are in our Refund Policy.
My order arrived damaged. What do I do?
Email doug@pokepursuittcg.com within 48 hours of delivery with photos of the item, the shipping box, and the label. We will sort out a refund or replacement from there.
What is the Trainer Club?
It is our way of saying thanks. Join and get 5 percent off your first order, plus early word on restocks and new arrivals.
Where are you located?
We are based in Clearwater, Florida, and operate as Fleerworks LLC.